Help center
Short guides for getting started with Trupeo and using it day to day.
Every guide uses the words on your screen, so you know where to click.
30 help articles
- Getting startedConnect your first mailboxCreate your Trupeo account and connect the shared address your team already uses, in about five minutes.
- Getting startedUnderstand the To assign viewThe view of the emails nobody is on yet, where to find it on screen, and the one habit that stops two people answering the same email.
- Getting startedInstall Trupeo on your phoneAdding Trupeo to the home screen on iPhone and Android, and why that step is required before phone notifications work on iPhone.
- MailboxesConnect a Gmail mailboxConnect a Gmail or Google Workspace shared address to Trupeo with Google sign-in, and what to do if your administrator has to approve it.
- MailboxesConnect an Outlook or Microsoft 365 mailboxConnect an Outlook.com or Microsoft 365 shared address to Trupeo, including the case where your organization requires admin consent.
- MailboxesConnect an IMAP mailboxConnect any other email provider to Trupeo with IMAP and SMTP, including where to find the server settings.
- MailboxesReconnect a paused mailboxWhy a mailbox gets paused, what stops while it is, and how to reconnect it without losing anything.
- MailboxesHow emails arrive in TrupeoWhat happens in your mailbox when you act in Trupeo, what Trupeo does with your actions in the mailbox, and what changes with each email provider.
- MailboxesMicrosoft 365 shared mailbox or aliasConnect a contact address from your own Microsoft 365 account: how to tell an alias from a shared mailbox, and which rights your administrator has to grant so Trupeo can send from it.
- Everyday useReply, forward, writeThe three ways to send an email from Trupeo, with attachments, pasted images, recipients, and quoted history.
- Everyday useSay who's on an emailTake an email so the other members can see you are on it, and hand it over when it is not yours to answer.
- Everyday useLeave a team noteDiscuss an email with your team inside the conversation, without the person who wrote to you ever seeing it.
- Everyday useYour signatureYour signatures, the mailbox's, the one each mailbox uses by default, and how to pick another in an email.
- Everyday useFind an email againSearch, its filters and its shortcuts, plus the two views where emails go when they leave the mailbox: Spam and Trash.
- Everyday useThe shared address bookContacts fill themselves in from your mail, sort into two tiers, and take whatever you add by hand.
- Everyday useSet up your notificationsWhat Trupeo tells you about, and how to choose what reaches you as a notification, by email, in the morning summary, or in the app.
- Everyday useHow Trupeo groups emails into conversationsTrupeo keeps an email and the replies to it in one conversation, and nothing else. Here is how that works, and how to separate an email that has nothing to do with the rest of the conversation.
- Everyday useSort conversations with labelsPut labels on an email or a selection, filter and search by label. On Gmail they are Gmail labels; on Outlook, categories.
- Everyday useSee your Trupeo labels in ThunderbirdOn an IMAP mailbox, Trupeo writes each label on the emails as a tag. Thunderbird shows it once it has a tag of the same name: here is how to set that up.
- Everyday useFile emails in foldersYour IMAP or Outlook folders in Trupeo: create, rename and delete them, file emails in them, and know what Mark done does to filed mail.
- Everyday useOutlook categories as labelsOn an Outlook or Microsoft 365 mailbox connected with its own account, your Outlook categories are your labels. And what the question about colors is for.
- Everyday useUse Trupeo from Claude or ChatGPTConnect Claude or ChatGPT to Trupeo to read, sort and answer your shared mailbox with your own rights, and remove its access whenever you want.
- Everyday useTidy the address book: duplicates, removed contacts, import and exportMerge the contacts that are the same person, get back a contact removed by mistake, and bring an address book in or take it out as a file.
- Everyday useFormatting an emailColors, highlight, fonts, sizes, tables: the formatting bar, what a copy and paste keeps, and how to start again from plain text.
- Everyday useTemplates and fields to fill inWrite once the text you send again and again, then insert it in any email and fill in only what changes.
- TeamInvite your team and choose a roleAdd the people who answer with you, and what each role can do.
- TeamScopes: show a member only the mail that concerns themFile conversations in scopes, and limit a member to the ones that concern them: they no longer see the rest of the mailbox.
- BillingTrial, subscription, and reduced pricingHow the free trial works, what happens when it ends, and who qualifies for school and association pricing.
- Security and dataHow Trupeo accesses and protects your mailboxUnderstand the difference between Google or Microsoft authorization and IMAP credentials, what Trupeo stores, and how to remove access.
- Security and dataYour account: profile, security, deletionYour profile, your password and two-step verification, signed-in devices, a copy of your data, and deleting your account.
No article matches that search.
Try another word, clear the search, or choose one of the common tasks above.
Just starting?
Three guides, in the order you will need them.
- Connect your first mailboxCreate your Trupeo account and connect the shared address your team already uses, in about five minutes.
- Invite your team and choose a roleAdd the people who answer with you, and what each role can do.
- Understand the To assign viewThe view of the emails nobody is on yet, where to find it on screen, and the one habit that stops two people answering the same email.
And on your phone: Install Trupeo on your phone
All topics
Getting started
3 articles
Create your account, connect the team's address, and find Trupeo on your phone.
Mailboxes
6 articles
Gmail, Outlook, Microsoft 365 or IMAP: connect, reconnect, and what your actions do in the mailbox.
Everyday use
16 articles
Reply, say who is on what, leave a note, file and find an email.
- Reply, forward, write
- Say who's on an email
- Leave a team note
- Your signature
- Find an email again
- The shared address book
- Set up your notifications
- How Trupeo groups emails into conversations
- Sort conversations with labels
- See your Trupeo labels in Thunderbird
- File emails in folders
- Outlook categories as labels
- Use Trupeo from Claude or ChatGPT
- Tidy the address book: duplicates, removed contacts, import and export
- Formatting an email
- Templates and fields to fill in
Team
2 articles
Invite the members, choose their role, and limit what each of them sees.
Billing
1 article
The 30-day trial, the subscription, the discount for verified associations and schools, your invoices.
Security and data
2 articles
How Trupeo reaches your mailbox, what it keeps, and your account until it is deleted.
Before you sign up
What Trupeo will do with your mailbox, in three guides.
- How Trupeo accesses and protects your mailbox
- How emails arrive in Trupeo
- Trial, subscription, and reduced pricing
- No credit card
- Keep your address and your emails
- From €10 a month per mailbox, excl. VAT
Cannot find what you need?
Write to us. A person reads every message.
The 30 guides also exist in French: Centre d’aide en français
The 30 guides also exist in Spanish: Centro de ayuda en español
The 30 guides also exist in Italian: Centro di aiuto in italiano
The 30 guides also exist in German: Hilfe-Center auf Deutsch