In short
Trupeo is a shared inbox designed for teams who want to collaborate effectively without pulling their hair out.
Who can use Trupeo? The service is reserved for professionals: companies, associations, educational institutions. It is not intended for personal or family use.
How does it work? You create an account, connect your mailboxes (Gmail, Outlook, or your usual mail provider), invite your team, and start collaborating. We offer a 30-day free trial, without a credit card, to allow you to test the service with peace of mind.
Your content stays yours. You retain 100% of the intellectual property over your data and messages. We only use your content to provide the service to you. We do not sell it and we do not use it to train AI.
Billing. The subscription is monthly and paid in advance via Stripe. You can cancel at any time: access remains active until the end of the period already paid for. We do not offer refunds for partial periods.
In case of trouble. If you have a question or a problem, use our contact form. We will do our best to help you quickly.
The detailed version is available below.
Detailed version
Table of contents
- Subject of the contract
- Who can subscribe
- Account creation and administration
- Services included in Trupeo
- Price, payment, billing
- Duration, renewal, termination
- Free trial
- Client content and data
- License granted to Trupeo
- Prohibited uses
- Suspension and termination for breach
- Service evolutions
- Client obligations
- Warranties and liabilities
- Force majeure
- Personal data protection
- Trupeo intellectual property
- Confidentiality
- Assignment of the contract
- Governing law and competent jurisdiction
- Changes to these Terms
- Miscellaneous provisions
1. Subject of the contract
These Terms of Service (hereinafter “Terms”) define the conditions under which ALK Innovations (hereinafter “we” or “ALK Innovations”) provides the Client (hereinafter “the Client” or “you”) with the online service Trupeo (hereinafter “the Service”).
2. Who can subscribe
These Terms are reserved for legal entities acting within the scope of their professional or institutional activity (companies, associations, educational institutions, and similar). Trupeo is not intended for consumers within the meaning of the French Consumer Code. Registration as a consumer is prohibited.
3. Account creation and administration
To use the Service, the Client must create an account. The Client is responsible for the security of its credentials and the use made of the Service by its users. The Client undertakes to provide accurate information and to keep it up to date.
4. Services included in Trupeo
Trupeo allows connecting third-party inboxes, centralizing messages, assigning them to team members, adding internal notes, and managing mentions. The Service is provided online.
5. Price, payment, billing
The Service is billed according to the current rates indicated on the site. Two plans are offered: Duo (up to 2 users) and Team (3 or more users). Associations and educational institutions benefit from a 50% discount. Payment is made monthly and in advance by credit card via the provider Stripe. Prices are in euros. VAT is applied in accordance with current regulations.
6. Duration, renewal, termination
The contract is concluded for an indefinite period with tacit monthly renewal. The Client can cancel their subscription at any time from their client area. Termination takes effect at the end of the current billing period. No refund is made for the partial period.
7. Free trial
ALK Innovations offers a 30-day free trial, without commitment and without entering a credit card. At the end of this period, access to the Service is suspended unless the Client subscribes to a paid subscription. Creating multiple accounts to circumvent free trial limits is prohibited.
8. Client content and data
The Client remains the sole owner of all data, messages, and content it imports or generates via the Service (hereinafter “Client Data”). ALK Innovations exercises no control over the content of Client Data.
9. License granted to Trupeo
The Client authorizes ALK Innovations to access, store, display, and transmit Client Data only to provide, operate, and maintain the subscribed Service. This authorization ends automatically when the contract ends.
10. Prohibited uses
The Client undertakes not to use the Service to:
- Send unsolicited messages (spam).
- Distribute illegal, harassing content or content that infringes on the rights of third parties.
- Attempt to circumvent security measures or Service limits.
- Share an account between several distinct legal entities without authorization.
- Abusively copy or extract Service content.
11. Suspension and termination for breach
ALK Innovations reserves the right to suspend or terminate access to the Service without notice in the event of:
- Non-payment after a reasonable grace period.
- Violation of prohibited uses (Article 10).
- Fraudulent activity.
- Court order.
12. Service evolutions
The Service is evolving. ALK Innovations may modify features to improve them or respond to technical constraints. Substantial changes will be subject to prior information.
13. Client obligations
The Client undertakes to use the Service in accordance with current laws and these Terms. It is responsible for obtaining the necessary consents for the processing of data of its own contacts or users.
14. Warranties and liabilities
ALK Innovations provides the Service as is. We work to keep it available and reliable, without promising permanent availability. ALK Innovations’ liability is limited, for all damages combined, to the amount of fees paid by the Client for the Service during the twelve (12) months preceding the event giving rise to liability. This cap does not apply in case of willful misconduct, gross negligence, or bodily injury.
15. Force majeure
Neither party shall be held liable for a delay or failure to perform its obligations in the event of force majeure as defined by French case law.
16. Personal data protection
The processing of personal data is governed by ALK Innovations’ Privacy Policy, which is an integral part of the contract.
17. Trupeo intellectual property
Trupeo is a brand of ALK Innovations. ALK Innovations holds all intellectual property rights to the Service, the software, the interfaces, and the site content. Any unauthorized reproduction or representation is prohibited.
18. Confidentiality
Each party undertakes to keep confidential the information of the other party of which it may become aware in the context of the performance of the contract.
19. Assignment of the contract
ALK Innovations may assign this contract to any entity in the event of a merger, acquisition, or sale of assets, subject to informing the Client.
20. Governing law and competent jurisdiction
These Terms are governed by French law. In the event of a dispute, the Courts of Nantes shall have exclusive jurisdiction, including in the event of multiple defendants or third-party notices.
21. Changes to these Terms
ALK Innovations may modify the Terms at any time. The Client will be informed of the changes 30 days before they take effect. Continued use of the Service constitutes acceptance of the new Terms.
22. Miscellaneous provisions
If any clause of these Terms is found to be void, the other clauses shall remain in effect. The failure of a party to rely on a breach does not constitute a waiver for the future.
This English version is provided for convenience. In case of any inconsistency, the French version prevails.