T
Thomas Leroy · Acme SAS
thomas@acme.example · 3 minutes ago
Hello, we are redesigning our office and would like a quote for four workstations before the end of the month.
Reply to customer emails together, without losing the thread.
Quotes, prospects, customer requests, small urgent questions: Trupeo helps your team know who replies, what is in progress, and what still needs an answer.
Built for small teams of 2 to 5 people
Shared small-business inbox preview. Quote request · office redesign. Thomas Leroy · Acme SAS. Sarah owns this quote request. Sarah is on it.Internal note: Alex. Sarah, I added the delivery constraint from our call. The client needs installation before the 28th..Sarah is viewing this conversation
Keep the customer address you already use
- Gmail and Google Workspace
Turn your existing customer-facing address into a shared workflow.
- Outlook and Microsoft 365
Connect the mailbox your team already checks every day.
- Your domain and IMAP mailbox
Keep contact@yourcompany.com and the professional identity customers know.
A quote request with one owner and useful context
A prospect asks for a quote through the shared contact address.
Sarah starts the reply while Alex has one detail from a customer call that should not disappear in chat.
Sarah owns the request, Alex leaves an internal note beside it, and the team sees that the reply is in progress.
Quote request · office redesign
Alex
Sarah, I added the delivery constraint from our call. The client needs installation before the 28th.
- RequestQuote for four workstations
- OwnerSarah is on it
- ContextAlex added the delivery note
Reply together without creating more coordination work
Keep ownership and customer context inside the inbox.
Without Trupeo
The owner is unclear
Two teammates assume the other person will reply.
With Trupeo
Sarah is on it
One person owns the request
Everyone sees that Sarah is preparing the quote.
Without Trupeo
Context gets lost in chat
A delivery detail sits in a side conversation.
With Trupeo
Internal note added
Notes stay with the email
Alex adds the detail where Sarah needs it.
Without Trupeo
Customers receive duplicate replies
Two people answer because neither can see the other's work.
With Trupeo
Reply in progress
The team sees the live status
Ownership and progress prevent a second reply.
Fits the tools and pace of a small team
Keep your address, your customer system, and a lightweight setup.
Keep contact@
Customers continue writing to the address printed on your site, quotes, and invoices.
Complements your CRM
Trupeo coordinates incoming email; it does not replace your CRM or business software.
Set up in minutes
Connect a mailbox, invite the team, and start assigning messages without a long rollout.
Simple pricing for small teams
Choose the tier for the people who actively handle the shared mailbox.
Every tier includes
- Individual team access
- Assignments and internal notes
- One shared mailbox and full conversation history
Frequent questions from small businesses
Straight answers about your current address, customer tools, setup, and team pricing.
How much does it cost for a small team?
Trupeo starts at €10 / month, excluding VAT, for a small team. You can adjust based on the number of people and mailboxes. The free trial helps you check whether it fits your organization.
Does Trupeo replace our customer follow-up?
No. Trupeo does not replace your current customer follow-up. It mainly helps your team manage incoming emails together: know who replies, follow what remains to do, and keep information in one place.
Can we use it with our current address?
Yes. The goal is to keep the address you already use, whether it is Gmail, Outlook, Microsoft 365, an IMAP-compatible mailbox, or an address with your company name.
Who can see the messages?
People invited into Trupeo can follow the team's messages. Each person has their own access, which avoids sharing the mailbox password.
How long does it take to start?
A few minutes are enough to connect a mailbox, invite the team, and start handling messages together.
Will this make our organization heavier?
No. Trupeo is designed to stay simple: assign a message, add a note, see what is handled and what remains to do.
Keep customer emails clear, as a team.
See who replies, follow ongoing requests, and keep important details in one place.
Start a free trialFree trial · Built for small teams