What's new in Trupeo

A referral code used to belong to a person. On a mailbox with several owners, the “Sent with Trupeo” line carried the code of the first of them, and the free month was theirs to place, even on a mailbox of their own elsewhere.

Now each paying mailbox has its own link and code, which its owners can see on its Referrals page. When a team you refer pays for its first month, the free month goes straight on that mailbox, and every owner is told. If the mailbox is no longer paying by then, it gets nothing, and the team keeps its month. Each mailbox can earn up to 12 months a year.

A personal code you already gave out keeps working. You choose where its month goes, under Settings › This mailbox › Referrals.

Referrals only went through a link, kept on each mailbox’s Billing page. A team that signed up without clicking it, or from another device, was referred by nobody.

The link now has a short code, like abcd-2345, that you can read out on the phone or write on paper. The team types it on the sign-up page, under “I have a referral code”, and Trupeo tells it right away whether the code is recognized. It can also add it later in Settings › Your account › Referrals, as long as it has paid nothing yet.

That page brings together your link, your code, the accounts created through them and the months they earned. The site’s Referrals page explains the rules.

The line at the bottom of emails sent from Trupeo only said “Sent with Trupeo”. It now says “Sent with Trupeo, the shared mailbox for small teams · 30-day free trial”, and leads to a page written for the person who just received your email.

Once the subscription is active, its link also carries the referral link of the mailbox’s owner. A team that signs up through it and pays for its first month gets you each a free month, like the link in your account settings. The line is still yours: you can turn it off in the mailbox settings, on the “Sending” page.

In the mailbox’s settings, on the “Members” page, “Member permissions” has two switches: “Create, rename and delete labels” (their colors too) and “Create, rename and delete folders”. Both are on, so nothing changes until the owner turns one off. It applies to every member at once.

With a switch off, members still put existing labels on emails and move emails to existing folders. They are simply no longer offered to create, rename or delete them. An owner can always do all of it.

Choose “Rename for the team” in ⋯, or click the subject at the top of the email on a computer. The name takes the subject’s place in the list, the open email, notifications and search, and the email’s subject stays written just below it.

Nothing reaches your contacts: your replies keep the subject of their emails, and if a contact replies under another subject, the conversation keeps its name. Empty the field to go back to the subject.

Trupeo offers the same people as the recipient fields: your contacts and anyone you have already exchanged with. The name shows in the email as a link to write to them, and the person is added in Cc, leaving the main recipient as it was. If they already receive the email, only their name goes into the text.

Delete the name and they leave the copy. Ctrl+Z or Cmd+Z puts both back.

In “What’s new”, “Suggest something new” lets you write what you would like to see in Trupeo, point out a problem or say what you like. A person at Trupeo reads everything you send and can answer you. The ideas that are taken up are published on the “Ideas” page, where each one says where it stands: under review, planned, in progress, shipped or not planned. Follow an idea to be told when it changes, and add your contribution to it. “Ideas from everyone”, right next to it, leads to that page.

You will find what’s new in the “What’s new” row at the bottom of the left-hand column (in “More” on a phone), above Help. A dot lights up there when there is something you have not seen yet. The same list, in full, is on trupeo.com.

From the mailbox’s general settings, its owner can now export everything Trupeo keeps about it: one box adds the content of the emails and the attachments Trupeo stores. When the mailbox is deleted, its owner receives a certificate of deletion by email, once its files have been erased. This is what the data processing agreement published on our website provides for.

Choose your language in your profile: the app, the notifications and every email from Trupeo follow it. The help center and the website have been translated since October 24, and numbers take the right singular and plural forms in each language.

The “Follow” button keeps you posted on a conversation someone else is on: you hear when a reply arrives or when it is marked done. The Following view gathers them, and “Unfollow” takes you off at any time.

“Mark as unread” and “Star” only affect you, and the Starred view gathers the conversations you have set aside. In the left-hand column, parent labels are folded by default, and each person can hide the labels and folders they don’t use. These choices live under “Just for you in this mailbox”.

The email goes out as rich as it looks in the editor, with a full formatting bar and a table editor. Add attachments by pasting or dropping them, preview a PDF and pinch to zoom, and see every file in a conversation in one list. You can print one email or a whole conversation, and download an email as an .eml file.

Since October 15, an image you paste or drop in goes out in the body of the email, right where you put it, and Outlook and Microsoft 365 mailboxes send attachments over 3 MB, up to their email provider’s limit.

A Gmail mailbox that also sends from other addresses finds them in Trupeo, with their names. The owner decides, address by address, which members can use them.

Your signature can change with the mailbox: write one for each, or choose which one signs by default. The owner can also offer several mailbox signatures, and the Signature menu in the writing screen shows what will sign.

Each email in a conversation has its own Reply and Forward buttons. A forward can also carry the whole conversation, and you can remove the attachments you don’t want to send.

Each recipient shows with their name: drag them from To to Cc or copy them, paste a list of addresses in one go, or start a new email to the people in a conversation. A reply keeps the names of the people in copy instead of cutting them into pieces.

The Spam view only let you delete. “Report not spam” puts an email back in the mailbox, and “Report spam” does the reverse from any other view. Your email provider is told either way.

A template can be for the whole mailbox or just for you. It can hold fields to fill in as you write and fields that fill themselves in, like the person’s first name or yours.

The Contacts page is now laid out in three areas: groups and views, the list, then the card. A card holds numbers and addresses marked home, work and so on, a postal address, a birthday or a department. The owner defines fields shared by every contact, any member can add other details, and everything stays up to date with Google Contacts or Outlook.

Reloading the page used to lose any email in progress. Trupeo now saves your drafts as you go, whether new emails, replies or forwards. The Drafts view gathers them so you can pick them up whenever you like, on any device.

Before opening Google’s or Microsoft’s permission screen, Trupeo shows what you will see there and what to accept, including when your Microsoft organization leaves that approval to its administrator. The six-digit code screen says where to look for it, and an interrupted connection picks up where it left off.

Many people had created their account with the shared address of their club or school. From your profile, you can switch to your personal address, confirmed with a code. To protect the account, Trupeo first asks you to prove it’s really you.

A contact added, changed or removed on one side is on the other too, and groups follow the way Google Contacts and Outlook group their contacts. It became possible for Outlook on October 15 and for Gmail on October 19. Since then, connecting a mailbox offers it right away, and the owner can turn it off at any time.

A mailbox holding years of email used to land in To assign all at once. A “History” step in getting started lets you choose, and the rest goes to Done without anything changing at your email provider. The owner can mark more of the history as done later, from the mailbox’s settings.

Groups belong to the mailbox: every member sees them, adds to them and uses them. Writing to a group puts its contacts in Bcc by default, so nobody sees anyone else’s address.

The left-hand column is built around three views: For me, To assign and Still to do. An open email fills the reading area with its actions always in sight, a conversation reads in the order of its emails, and notifications have a page of their own. Rather than asking you to confirm, Trupeo offers to undo. You confirm your email address with a six-digit code, and on a phone a bar at the bottom of the screen gets you everywhere.

Since October 14, the reply area has two buttons, “Send” and “Send and mark done”, and a team note has a card of its own that no longer looks like quoted history.

A search window suggests filters in one click and shows the results in the list. “cafe” finds “café”, dates follow your time zone, and a mailbox holding years of email no longer keeps you waiting for tens of seconds.

Trupeo now reads the shared mailbox itself, not the mailbox of the person who connected it, and replies from the shared address. When Microsoft refuses to send or to give access, Trupeo says why and what your Microsoft administrator needs to allow.

Once you agree on a Trupeo page, Claude or ChatGPT can search emails, summarize a conversation without marking it read, hand an email to a member, add a label, or write a reply and send it. It never does more than you can. Since October 4, a conversation’s history shows what it did on your behalf, for example “Marie, via Claude”. You remove an assistant’s access from your account settings.

For example, a club can open the mailbox to its coach without showing her the payroll emails. The owner creates scopes, files conversations into them, and picks “Whole mailbox” or “Only some scopes” for each member. When a member leaves the mailbox, their conversations go back to To assign and they stop getting notifications about it.

Folders appear just as they are at your email provider, with everything in them. Move a conversation, or a selection, to a folder, and any member can create, rename or delete folders. An email filed in a folder stays there when it is marked done.

The whole formatting bar works from the keyboard, Ctrl+K adds a link, and a new email can open in a large window. You can also send an email without a signature.

After Gmail, every mailbox can sort its conversations with labels. On Outlook and Microsoft 365, a label is an Outlook category, which you find in Outlook as well. With other email providers, Trupeo keeps its own labels and also writes them at the email provider when it allows it, which makes them visible in Thunderbird. Any member can create, rename and delete labels.

Attachments now look like Gmail’s: a card with the name, type and size. An image opens in a viewer without leaving the email, and on iPhone, opening an attachment no longer loses your place in the conversation. Since October 16, images already visible in the email, like a logo in a signature, are no longer listed twice.

Forwarding lagged behind the other writing screens. It now suggests the same recipients as a reply, with Cc and Bcc, and you can change the subject. A forwarded email opens a separate conversation, linked to the original: the recipient’s answer no longer lands in the middle of the first exchange. Every attachment of an email now shows, for every member.

Your Gmail mailbox’s labels, nested and colored ones included, show in the left-hand column and on each conversation. You can filter and search by label, put one on several conversations at once, and create or delete labels: every change reaches Gmail.

Several bugs affected sending: subjects with accents that the recipient could not read, the signature dropped all the way down below the quoted history, replies saved twice in Trupeo. They are fixed, and “Retry” now resends an email with its attachments.

The same day, the owner of a Gmail mailbox became able to bring over the signature already set in Gmail in one click, from the sending settings.

Emails from a website form, all sent from the same address under the same subject, used to end up in a single conversation that could not be handed out one email at a time. Trupeo now groups only real replies. If two topics still end up together, any member can separate an email and its replies into a conversation of their own.

Getting your data used to mean writing to the Trupeo team. Two exports now start from a button: your account’s, in your account settings, and the whole mailbox’s, in its general settings. Trupeo prepares them in the background and lets you know when the file is ready.

On the same page as your account’s export, deleting your account now works for everyone, including someone who gave up getting started before connecting their mailbox.

A mailbox could stop receiving emails without any screen saying so. Trupeo now shows a notice in the email list: the emails already there are safe, and Trupeo keeps trying. The notice goes away as soon as emails arrive again. Since October 7, the notification about a disconnected mailbox also clears itself as soon as the mailbox is reconnected.

An email for every reply on the conversations you’re on quickly became too much: replies can now wait for the morning summary instead. Since October 1, the summary is a column of its own in the notification settings: for each kind of notification, you choose phone, email, summary, or several at once.

Since October 15, an “In the app” column sits beside them: untick one and it no longer shows up in Trupeo for you. A disconnected mailbox and a declined payment always reach you.

Someone signing up in English got their confirmation in French, and billing assumed everyone was in France. Account emails now follow your language, an invitation follows the language of the person who sends it, and each mailbox has its own subscription, in its own country. The morning summary goes out in the morning in your time zone.

On a computer, drag the divider between the list and the email. A long conversation folds down to its latest email, with the earlier ones a click away, and the reply area tucks into a single bar. On a phone, the header fits on one line and the three main actions stay within reach of your thumb.

Since October 25, the quoted history under a reply also folds away for emails written in less common webmail apps: Trupeo recognizes it by comparing it with the other emails in the conversation.

Crop it to a square with your finger, your mouse or your keyboard. It shows in the list next to the emails you’re on, in notes, in filters and in the list of members.

Without a name set, recipients saw one made up from the address. The owner now picks it in the mailbox’s sending settings, and it applies to every reply from the team.

Every waiting email used to carry the same badge, whatever its real state. Each row now shows one of three states: To assign, In progress or Done. An email marked done by mistake comes back with “Mark as to do” in one click, from the list or from the conversation.

Every email also used to look opened. Trupeo now remembers, for each member, what they have already seen: what is new to you stands out, even if another member has read it. The row also shows a preview of the email and the name of the last person who wrote.

Opening a conversation in Trupeo did not mark it as read at your email provider, some actions never got there, and some sent emails were missing from the Sent folder. That’s fixed: what the team does in Trupeo now shows in the mailbox itself.

Nobody at Trupeo opens your account except to help you when you ask, or where security or the law requires it. You can now check this for yourself: each time is listed with its date on your account’s “Your data” page.

Installing often failed, especially on iPhone, where it is the only way to get notifications. Trupeo now installs smoothly, and a banner explains how to do it on your phone.

Several bugs got in the way of reading: missing images, links that did nothing, and newly arrived emails cut down to their first lines. Each email now shows in a frame of its own that keeps its layout, images and links.

You also could not attach a file when replying or forwarding, and a forward only carried a preview of the original email. That’s fixed, and an email that went out fine is no longer flagged as failed.

The mailbox settings were tucked under the list of mailboxes, and your account settings behind your initials. One way in now brings them together, split by who decides: the owner for the mailbox, each person for their own account.

A bell gathers everything waiting for you and groups repeated events instead of stacking them up. For each kind of notification, you choose whether to also get a notification on your phone or an email. The email only goes out if you have not already opened the conversation in Trupeo: simply working as usual keeps it quiet.

Nothing to type in: Trupeo picks up contacts from your emails, keeping the people you actually write back and forth with apart from the rest. You can also add contacts by hand. In a conversation, the line of participants shows who is who, and the address book works on a phone too.

Emails sent from Trupeo used to leave without the signature you had set in Gmail or Outlook. Trupeo now has a signature of its own, which you paste from your old email app without losing its formatting or its images.

A changed password or a withdrawn permission used to pause the mailbox without telling anyone. Trupeo now shows that new emails have stopped arriving and offers to reconnect the mailbox without creating it again: conversations, notes and the team all stay where they are.

Many people created their account with the shared address itself, which made it impossible to tell who had replied. Signing up now explains that you first need an account in your own name, then your organization’s mailbox. You are no longer signed out all the time, especially in the app installed on a phone, and the mailbox shows up in your language.

Once the mailbox is connected, add your members’ email addresses one by one or paste them all in together, then send the invitations in one click. The first time you open Trupeo, a short tour shows where to find the emails nobody is on yet, how to say “I’ll take it” and where to leave a note.

The first version of Trupeo: a shared mailbox the whole team reads in one place. Every email shows who’s on it, the team leaves notes that the person who wrote in never sees, and replies go out from your organization’s address. Gmail, Outlook, Microsoft 365 and other email providers could be connected from day one.