Everything is in the settings, in the “Your account” group. On a computer, click “Settings”, at the foot of the column on the left: the settings’ column has a “This mailbox” group, then a “Your account” group. Your name, at the very bottom of the column, also opens a menu with “Account settings”. “Back to emails”, at the top of the settings’ column, takes you back to your emails as you left them.
On a phone, it is under “More”, “Settings”: a list opens, with the mailbox’s pages then your account’s, and under each page’s name, where it stands, for example Sign-in with a password under “Security”. Each page opens full screen, and “Settings”, at the top, takes you back to the list.
These settings are personal: they are about you and your access to Trupeo, not the shared mailbox or the other members. The “Your account” group has six pages: “Profile”, “Signature”, “Notifications”, “Security”, “Assistants” and “Your data”. This page covers “Profile”, “Security” and “Your data”. For the others, see Your signature, Set up your notifications and Use Trupeo from Claude or ChatGPT.
Profile
The page has three parts: “You”, for what the other members see, “Language and time”, and “Email links”, which concerns this browser only.
- Photo: shown to the other members next to your name. Without a photo, they see your initials. “Choose a photo”, frame it by dragging and zooming, then save. It is saved straight away, and “Remove” takes it off.
- Your name: the name the other members see. “Edit” opens it in its line, with “Save” and “Cancel”.
- Email address: the address you sign in with, and how you sign in (a password, or Google, or Microsoft).
- Language: the language of Trupeo, of the emails Trupeo sends you and of the invitations you send. It saves as soon as you choose it, and Trupeo reloads in the new language.
- Time zone: your morning summary arrives in the morning, in this time zone. “Edit” opens it in its line. If this device is set to another time zone, Trupeo tells you and offers “Use this time zone”.
- Open email links with Trupeo: “Open them with Trupeo” asks this browser to open websites’ email address links in Trupeo, and the browser asks you to confirm. Safari does not allow it, and the line says so. See Reply, forward, write.
There is no longer a setting for the view Trupeo opens on: a team’s mailbox opens on “For me”, a mailbox where you are the only member on “Still to do”. See Understand the To assign view.
Security
Your password
The “How you sign in” section says how you sign in. With a password, it says when it was created or changed, and offers “Change the password”: type the current one, then the new one.
Changing your password signs out your other devices. That is on purpose, and it is the thing to do if you think someone got into your account: it is enough to take back control of every device at once.
If you signed up with Google or Microsoft, your password and two-step verification are those of that account, and you do not have to create one at Trupeo. The section offers “Create a password”, which adds a second way in, by email, without removing the first.
Two-step verification
It asks for a code from your phone on top of your password. For your account, it is optional.
It only applies to an account that signs in with a password. If you sign in with Google or Microsoft, two-step verification is set up on their side: turn it on in your Google or Microsoft account’s security settings and it protects your sign-in to Trupeo too.
To turn it on, click “Turn on” and confirm your password. Three steps follow: scan the code with your authenticator app (on the phone itself, “Open in my authenticator app” does the same), type the code it shows, then keep your backup codes.
Save the backup codes it shows you. They are shown once and can never be displayed again. Each one signs you in if you lose your phone.
When you sign in, a “Don’t ask again here for 30 days” box spares you the code on your own device. Leave it unticked on a shared computer.
Signed-in devices
“Signed-in devices” lists the devices signed in to your account, named by their system and browser when Trupeo recognizes them (for example iPhone · Safari), with the date each one signed in. Yours is marked “This device”.
“Sign out” ends a session. Useful for a hotel computer, an old phone, a borrowed tablet. The line says “Signing out…” with “Undo” for a few seconds, then the session ends. The person will have to sign in again; they lose nothing. “Sign out the other devices” does the same for all of them, except yours.
A session lasts a long time, on purpose: a shared mailbox you check from your phone several times a day should not ask for a password every time. That is exactly why this list exists.
For security, the list needs a recent sign-in. If your session is more than a day old, Trupeo first asks you to click “Sign in again”, then to come back to this page.
Your data
Export your data
“Export my account data” prepares a copy of everything Trupeo keeps about you as a person: your profile, your preferences, your sessions and what you wrote yourself. “What the export contains” gives the full list.
Click “Prepare the export”. The copy is prepared in the background: you can leave the page and come back. When it is ready, a “Download” button appears. The file stays available for seven days, and the request needs a recent sign-in.
The shared mailbox’s mail is not in it: it belongs to the mailbox rather than to a member. An owner can export the mailbox’s data from its “General” page.
Trupeo team access
“Trupeo team access” records every time a member of the Trupeo team opens your account, with the date. Nobody at Trupeo reads your emails, unless you ask us to or security or the law requires it. When nobody has opened it, the section says so.
Delete your account
If you only want to stop following a mailbox, there is no need to delete your account: leave it from its “General” page (see Invite your team and choose a role).
Deleting your account is permanent and cannot be undone. In the “Danger zone” section, the “Delete your account” line has a “Delete my account…” button. The window says what Trupeo erases and what stays, asks you, if you want to answer, what made you decide to leave, then asks you to type your email address in full: “Delete my account” stays inactive until it is exact. “Keep my account” closes the window. Deletion also needs a recent sign-in.
When Trupeo refuses
If you are the only owner of one or more shared mailboxes, the deletion waits: the section lists those mailboxes, each with a link such as “Hand over contact@example.org”, which leads to its “Members” page.
The reason is simple: your departure would leave mailboxes with nobody to handle billing, invite someone or reconnect a broken address. The other members would keep access to the mail without being able to run anything.
Two ways to unblock it:
- Make another member an owner, with their role button on the mailbox’s “Members” page.
- Delete those mailboxes if nobody uses them any more.
Then the account deletion goes through.
A mailbox you started adding but never connected blocks nothing: it is deleted with your account. It never held any email.
What it erases
Your profile, your settings and your signature, your data exports, and your access to each shared mailbox. The emails you were on stay in their mailbox for the team: the ones not done go back to “To assign”.
The mailboxes themselves, and the emails in them, belong to the team and stay where they are. Deleting a mailbox and its data is a separate action, in the mailbox’s settings. See How Trupeo accesses and protects your mailbox.
What comes next
For what Trupeo stores of your emails and how to remove its access, see How Trupeo accesses and protects your mailbox.