Shared inbox
The whole team shares the contact address, each with their own login. Every email has someone on it, every reply has a name, and nothing goes out twice.
A Gmail address, a Microsoft shared mailbox, or your own domain's address at OVH, Infomaniak or Ionos.
Customers still write to the same address, and the reply leaves from it.
Everyone signs in with their own account. When someone leaves, you remove their access.
Before and after
The password handed to everyone and the endless forwards: that is what changes.
Every departure forces a change, and nobody knows who read what.
You invite, you remove, and the history stays in the mailbox.
Access removedTwo people on the team answer the same customer without knowing it.
The first name of the person replying shows on the email.
JJulie is on itThe useful detail is in a text message, a WhatsApp chat, or someone's head.
You write to the team under the email, without the customer receiving it.
Team note addedAn example
Pierre Marchand writes to the contact address to move his appointment on the 14th. Three people open that address.
Before, two of them would each have answered on their own, with two different dates.
Pierre writes to the contact address. The whole team sees it, marked To assign.
One click on "I'll take it": her first name shows on the email, in everyone's list.
He sees Julie is on it, and gives her the free slot in a team note. Pierre never sees the note.
Julie offers the 21st from the contact address and marks the email done. Pierre gets one reply, with one date.
Before you start
Your address, your history and your habits stay where they are.
Customers keep writing to contact@yourcompany.com, the one on your website and your invoices.
You connect the existing mailbox and find the emails already received. No address to recreate.
Trupeo opens the team's shared mailbox, not anyone's personal emails.
The servers, the database and the stored emails are at Microsoft Azure, in France. A few service providers are elsewhere, and their list is public. See the list of service providers
Pricing
Count the people who have access to the shared mailbox, not the whole payroll. The price changes on its own when someone joins or leaves.
€10 a month, excl. VAT
Per connected mailbox. You and one other person.
€20 a month, excl. VAT
Per connected mailbox. 3, 4 or 10: the same price.
Questions
What a shared inbox is, what it changes day to day, and what it costs.
It is a single address, like the contact address or another generic mailbox, that several people open together. Each person keeps their own login, sees the incoming emails, knows who is replying and what is still to do. Your customers only ever write to one address.
An alias drops a copy of the email into every personal mailbox: everyone answers on their own, without knowing what the others are doing. A shared inbox keeps a single copy, visible to the whole team, with the first name of the person who is on it and the replies already sent.
No. Each person signs in with their own account. When someone joins or leaves, you add or remove their access, without changing the mailbox password or telling the whole team.
Gmail and Google Workspace, Outlook and Microsoft 365, and any other email provider over IMAP, including an address on your own domain.
€10 a month excluding VAT for one mailbox and 2 people, €20 from three people up. The free trial runs for 30 days, with no credit card.
There is nothing to install: Trupeo opens in the browser. You connect the existing mailbox, invite the team, and the ongoing conversations are already there on the first load.
Yes. Trupeo opens the team's shared mailbox. Everyone's personal emails stay in their own mailbox, out of everyone else's reach.
Connect the address you already use, invite the team, and see who is replying to what.
