M
Marie Fournier · Atelier Bertin
marie@atelier-bertin.example · 2 minutes ago
Hello, we found your address on your website. Could you send your prices and lead times for an order of ten units?
A shared inbox where you can see who is replying to what.
contact@, info@, accounts@: one address for your customers, one login per person on your team. Everyone sees who took which message, what is in progress, and what still needs an answer.
Gmail, Outlook, Microsoft 365, and every IMAP mailbox
Shared inbox preview in Trupeo. Information request · prices and lead times. Marie Fournier · Atelier Bertin. Julie owns this message. Julie is on it.Internal note: Karim. Julie, this is the person who called on Monday. She needs delivery before the 20th..Julie is viewing this conversation
Your shared inbox stays with your provider
- Gmail and Google Workspace
Connect the shared address your team already opens every morning.
- Outlook and Microsoft 365
A Microsoft shared mailbox or a team address connects the same way.
- Every IMAP mailbox
OVH, Infomaniak, Ionos, the host behind your domain name: IMAP mailboxes connect too.
Managing a shared inbox, one message at a time
A customer writes to contact@, the address three people open.
Julie starts the reply. Karim spoke to the same person on Monday and knows about a deadline that should not stay in his head.
Julie takes the message, Karim adds his note right beside it, and the rest of the team can see the reply is under way.
Information request · prices and lead times
Karim
Julie, this is the person who called on Monday. She needs delivery before the 20th.
- MessagePrice request on contact@
- OwnerJulie is on it
- ContextKarim added the delivery deadline
One common mailbox, without the habits that come with it
The password handed to everyone and the endless forwards: that is what changes.
Without Trupeo
One password for everyone
Every departure forces a change, and nobody knows who read what.
With Trupeo
Individual access
One login per person
You invite, you remove, and the history stays in the mailbox.
Without Trupeo
Two replies to one message
Two colleagues answer the same customer without knowing it.
With Trupeo
Julie is on it
A visible owner
The name of the person replying shows next to the message.
Without Trupeo
The context lives elsewhere
The useful detail is in a text message, a WhatsApp thread, or someone's head.
With Trupeo
Internal note added
Notes stay with the message
You write to the team under the email, without the customer receiving it.
What does not change for your team
Your address, your history, and your habits stay where they are.
Your address stays put
Customers keep writing to contact@yourcompany.com, the one on your website and your invoices.
Nothing to migrate
You connect the existing mailbox and find the messages already received. No address to recreate.
Personal mailboxes stay separate
Trupeo opens the team's shared mailbox, not anyone's personal messages.
What a shared inbox costs with Trupeo
Count the people who actually handle the shared mailbox, not the whole payroll.
Every tier includes
- Individual access for each person
- Assignments and internal notes
- One shared mailbox and full conversation history
Frequent questions about shared inboxes
What a shared inbox is, what it changes day to day, and what it costs.
What is a shared inbox?
It is a single address, something like contact@ or info@, that several people open together. Each person keeps their own login, sees the incoming messages, knows who is replying and what is left to handle. Your customers only ever write to one address.
What is the difference between a shared inbox and a plain alias?
An alias drops a copy of the message into every personal mailbox: everyone answers on their own, without knowing what the others are doing. A shared inbox keeps a single copy, visible to the whole team, with the name of the person who took the message and the replies already sent.
Do we have to share the mailbox password?
No. Each person signs in with their own account. When someone joins or leaves, you add or remove their access, without changing the mailbox password or telling the whole team.
Which mailboxes can we connect?
Gmail and Google Workspace, Outlook and Microsoft 365, and every IMAP mailbox, including one hosted on your own domain name.
How much does a shared inbox cost?
€10 per month excluding VAT for two people and one mailbox, €20 from three people up. The free trial runs for 30 days, with no credit card.
How long does it take to set up the shared mailbox?
A few minutes: you connect the existing mailbox, you invite the team, and the ongoing conversations are already there on the first load.
Does everyone keep their personal mailbox?
Yes. Trupeo opens the team's common mailbox. Everyone's personal messages stay in their own mailbox, out of reach of colleagues.
Your shared inbox, clear from today.
Connect the address you already use, invite the team, and see who is replying to what.
Start a free trial30-day free trial · No credit card