Shared inbox tool
Trupeo vs Front
The same shared-inbox essentials — assignments, notes, no duplicate replies — without paying per user for channels a small team never opens.
A simple shared inbox for a small team, on the mailbox you already use, priced as a flat package.
From €10/mo excl. VAT
A powerful omnichannel communication platform for growing support teams, priced per user.
From $19/user/mo
- Flat, not per-user€10/mo for the shared mailbox — the price doesn't climb every time a teammate joins.
- Your mailbox, kept as-isConnect Gmail, Outlook, Microsoft 365 or IMAP. No migration, no new address to announce.
- Simple enough to actually useAssignments, notes and reply visibility — no routing rules or service levels to configure.
Feature by feature
The facts, side by side. Green marks a genuine Trupeo advantage; we keep the rest honest.
| What matters to a small team | Trupeo | Front |
|---|---|---|
| Pricing model | Trupeo advantage. Flat monthly package | Per-user, per-month tiers |
| About 5 people, per month | Trupeo advantage. €10, unchanged as you grow | ~$95 and up before tax |
| Works with your current mailbox | Trupeo advantage. Gmail, Outlook, Microsoft 365, IMAP | Included. Connected inboxes plus channels |
| Assign who owns each email | Included. Yes | Included. Yes |
| See who's already replying | Included. Yes | Included. Yes |
| Internal notes beside the email | Included. Yes | Included. Yes |
| Beyond email (SMS, WhatsApp, social, automation) | Not included. Email, kept simple | Included. Full multi-channel and rules |
| Setup | Trupeo advantage. Minutes, keep your inbox | Onboarding for support workflows |
| Feels like | Trupeo advantage. A calm shared inbox | A support command center |
Which one fits you?
Choose Trupeo if
- Your work is mostly email, not SMS, social and WhatsApp support.
- You have 2–5 people sharing one mailbox.
- You want assignments, notes and reply visibility without a complex setup.
- Predictable, flat pricing matters more than advanced routing.
Choose Front if
- You manage several customer channels in one inbox.
- You need automation, reporting, service levels and integrations.
- You are scaling a support or operations team with defined processes.
- Per-user pricing makes sense because the platform is central to your team.
For a small team that just needs a clear shared inbox, Trupeo does the job at a flat €10/mo excl. VAT. Choose Front when you genuinely run multi-channel support and will actually use its automation and routing.
Overview
Front is a strong customer communication platform for teams that handle email, SMS, WhatsApp, social messages and internal collaboration in one place. It is built for growing teams that need routing rules, analytics, service levels and process control. If your support or operations team has many agents across several channels, Front is a serious fit.
Trupeo is intentionally narrower. It turns the mailbox your small team already uses into a shared inbox with assignments, notes, reply visibility and clear ownership — without a full helpdesk or per-user pricing. The difference is not only features; it is the shape of the product. Front is a broad command center. Trupeo is a clear place to manage one shared email address.
Pricing
Front starts at $19 per seat per month on Starter, with higher tiers for advanced workflows. For five people, even the entry plan is roughly $95/month before currency conversion and tax. That cost can be justified when multi-channel operations are central to the team.
Trupeo starts at €10/mo excl. VAT for a small team mailbox, then a flat Team package for three or more people. A team does not get more expensive because a fourth, fifth or hundredth teammate needs access. For a small business, school office or association where the shared mailbox matters but is not a support department, that is the practical difference.
Related reading
- Read the complete shared inbox guide.
- Learn how to avoid duplicate email replies.
- See how to share a mailbox without sharing the password.
- Check Trupeo pricing.
Want to try it? Trupeo is available as a free 30-day trial, no credit card required. Create an account.