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Trupeo vs Gmail delegation / Google Workspace
Compare Trupeo with Gmail delegation and Google Workspace Collaborative Inbox. Add assignments, notes and anti-duplicate workflows.
- Trupeo
- €10/mo flat
- Gmail delegation / Google Workspace
- Personal Gmail delegation is free; Google Workspace is paid
Use Gmail's native options if free access is enough. Use Trupeo when the team needs ownership, notes, collision detection, and a clear view of what is handled.
Competitor prices come from public pricing pages and exclude conversion, taxes and possible changes. Native Google Workspace or Microsoft 365 features assume the organization already pays for those suites.
Overview
This comparison covers two different Google cases. Personal Gmail can delegate mailbox access, but it is not a true shared mailbox: delegation is limited and has no admin console. Google Workspace is the paid business platform; it supports admin-controlled delegation and Google Groups Collaborative Inbox.
The limitation is accountability. Personal Gmail delegation and Google Workspace Collaborative Inbox can help several people read and reply, but they do not make ownership, live reply status, internal context, and resolved work as obvious as a dedicated shared inbox.
Trupeo adds that missing team layer while keeping the mailbox your contacts already know.
Key Differences
| Feature | Trupeo | Gmail delegation / Google Workspace |
|---|---|---|
| Pricing model | Flat monthly | Personal Gmail is free; Google Workspace is paid |
| Starting price | €10/mo | Free for personal Gmail delegation; Google Workspace plans start separately |
| Email providers | Gmail, Google Workspace, Outlook, Microsoft 365, IMAP | Gmail / Google Workspace |
| Target team size | 2-5 people | Personal Gmail up to 10 delegates; Google Workspace scales further |
| Assignments | ✓ | Limited / manual |
| Collision detection | ✓ | — |
| Internal notes | ✓ | — |
| Multi-channel | Email only | Email only |
| AI features | — | Gmail features vary by plan |
| Team history | Clear assignments, notes, and resolved work | Mostly manual across delegation or groups |
| Free trial | 30 days | Already included |
Pricing
Personal Gmail delegation is free for basic access, while Google Workspace features are part of a paid business subscription. If your only need is letting one or two people occasionally access a mailbox, native Google options can be enough.
Trupeo adds a separate €10/month cost, but that cost pays for team workflow rather than mailbox access. For three to five people, the question is whether the team loses time to duplicate replies, unclear ownership, or forgotten messages. If those issues happen weekly, the small fixed cost can be easy to justify.
Who It’s For
Choose Trupeo if:
- Several people handle the same emails and need clear ownership.
- Duplicate replies or missed messages already happen.
- You need internal notes beside customer emails.
- You may use Outlook or IMAP as well as Gmail.
Choose personal Gmail delegation or Google Workspace if:
- Cost must be zero.
- One or two people only need occasional access.
- You are comfortable managing ownership manually.
- Your team is fully Google Workspace.
Verdict
Google’s native options are sensible when the need is basic: personal Gmail delegation for very small access needs, or Google Workspace for teams already paying for Google’s business tools.
Trupeo is the next step when basic access is not enough. It gives a small team the accountability that delegated access and groups do not provide clearly: ownership, notes, reply visibility, and a shared view of what remains open.
Related reading
- Read the complete shared inbox guide.
- Learn how to avoid duplicate email replies.
- See how to share a mailbox without sharing the password.
- Check Trupeo pricing.
Want to try it? Trupeo is available as a free 30-day trial, no credit card required. Get started.