Everything happens in the mailbox settings, “Billing” tab. That tab is owner-only: a member who opens it reads “Only the mailbox owner can manage billing.”
The trial: thirty days, no card
The trial runs for thirty days and starts when the mailbox is connected. No card is asked for to begin it.
The shared inbox itself is not held back: syncing, assignments, internal notes, sending, invitations, it all works the way it does on a paid subscription. The “Billing” tab shows the status “Trialing” and the end date, as “Your trial ends in X days.”
One thing is fixed for the length of the trial, and it is visible to the people you write to: the small “Sent with Trupeo” line at the bottom of your emails stays on. Its toggle sits in the “General” tab, under “Trupeo footer”, greyed out until you subscribe, with the note “You can turn this off once you’re on a paid plan.”
In the last seven days, and only if no payment method is saved, a banner appears at the very top of the app: “Your trial ends in X days. Add a payment method to keep your inbox.” It comes with a button that opens the form directly.
What happens when it ends
With a payment method saved, the subscription starts on its own at the end of the thirty days and the first invoice goes out on that date. There is nothing to do.
With no payment method, the subscription pauses and the mailbox locks. Trupeo shows “Subscription needed” and “Your trial has ended or your subscription is inactive. Add a payment method to unlock your inbox.” Your teammates read “This mailbox is locked because its subscription is inactive. Ask the mailbox owner to reactivate it.”
Nothing is deleted. Conversations, notes and assignments stay where they are, and access comes back as soon as a payment method is saved. Syncing does stop, though: new messages wait at your provider in the meantime.
Subscribing
In “Billing”, under “Payment method”, the “Add payment method” button opens the secure payment form. A bank card always works there. The form may also offer SEPA direct debit, depending on what we have enabled on our Stripe account; if you only see the card fields, the card is the way in.
The rate depends on how many people have access to the mailbox: 10 EUR excl. VAT per month per mailbox for one or two people, 20 EUR excl. VAT per month per mailbox from three people on. What moves the plan is people joining, not invitations going out: you change tier when a third person accepts, and back again when someone is removed, with nothing to do on your side. The detail is on the pricing page.
Fill in “Billing details” before the first invoice: the name on the invoice, the address, and a VAT number if you have one. That number enables B2B reverse charge for subscriptions inside the EU.
The “Cancellation” section is how you stop. Cancelling during the trial locks the mailbox right away; cancelling a running subscription leaves it active until the end of the period you paid for, then locks. Either way nothing is deleted, and a “Reactivate” button stays available.
Reduced rates for schools and non-profits
Schools and associations get 50% off their plan. Concretely: a school of two people pays 5 EUR excl. VAT instead of 10 EUR, an association of five people pays 10 EUR excl. VAT instead of 20 EUR.
The discount is not automatic, you ask for it. In “Billing”, under “Request a discount”:
- Choose the organization type, “Association” or “School”.
- Attach a proof document, as PDF, JPEG or PNG. For an association: the statutes or the declaration receipt. For a school or an institution: a certificate on letterhead.
- Click “Request discount”.
Our team reviews the request, it is not approved automatically. While it is being looked at, the section shows “Your discount request is being reviewed” with the date you sent it, and you get an email once a decision is made. Once granted, it shows “50% discount applied.” and the price before the discount appears struck through next to the new one.
The best moment to ask is during the trial, so the discount is in place before the first invoice.
Finding your invoices
The “Invoices” section of the same tab. The table gives the date, the amount and the status of each invoice, with a “Download PDF” link on every row. The last twelve are listed.
During the trial there is nothing to download and Trupeo shows “No invoice yet during the trial.”
To see what is about to be charged rather than what already was, look at the “Status” section of the same tab: it announces the “First invoice” or the “Next charge”, amount including VAT and date.