Everything happens in the mailbox settings, “Billing” tab. That tab is owner-only: a member who opens it reads “Only the mailbox owner can manage billing.”
The trial: thirty days, no card
The trial runs for thirty days and starts when the mailbox is connected. No card is asked for to begin it.
The shared inbox itself is not held back: syncing, assignments, internal notes, sending, invitations, it all works the way it does on a paid subscription. The “Billing” tab shows the status “Trialing” and the end date, as “Your trial ends in X days.”
One thing is fixed for the length of the trial, and it is visible to the people you write to: the small “Sent with Trupeo” line at the bottom of your emails stays on. Its toggle sits in the “General” tab, under “Trupeo footer”, greyed out until you subscribe, with the note “You can turn this off once you’re on a paid plan.”
In the last seven days, and only if no payment method is saved, a banner appears at the very top of the app: “Your trial ends in X days. Add a payment method to keep your inbox.” It comes with a button that opens the form directly.
What happens when it ends
With a payment method saved, the subscription starts on its own at the end of the thirty days and the first invoice goes out on that date. There is nothing to do.
With no payment method, the subscription pauses and the mailbox locks. Trupeo shows “Subscription needed” and “Your trial has ended or your subscription is inactive. Add a payment method to unlock your inbox.” Your teammates read “This mailbox is locked because its subscription is inactive. Ask the mailbox owner to reactivate it.”
Nothing is deleted. Conversations, notes and assignments stay where they are, and access comes back as soon as a payment method is saved. Syncing does stop, though: new messages wait at your provider in the meantime.
Subscribing
In “Billing”, under “Payment method”, the “Add payment method” button opens the secure payment form. A bank card always works there. The form may also offer SEPA direct debit, depending on what we have enabled on our Stripe account; if you only see the card fields, the card is the way in.
Above the card fields, the form asks for your “Billing country”, because the tax on your invoices depends on it. It starts on the country of the address you gave, else on the country we guessed from your IP address when you connected the mailbox, else on France, and it says when that country is only a guess, or was put in for lack of anything better; change it if your organisation is based somewhere else. In the United States, Puerto Rico, Canada and India it also asks for a postal code, which tax there depends on.
The rate depends on how many people have access to the mailbox: 10 EUR excl. tax per month per mailbox for one or two people, 20 EUR excl. tax per month per mailbox from three people on. What moves the plan is people joining, not invitations going out: you change tier when a third person accepts, and back again when someone is removed, with nothing to do on your side. The detail is on the pricing page.
Fill in “Billing details” before the first invoice: the name on the invoice and the address. A company or association can also give its tax number: the field follows the country, shows the format it expects, and for many countries names the number it wants (“EU VAT number” in the EU, “Australian Business Number (ABN)” in Australia). Nobody is refused for having none. For an organisation based in the EU outside France, a valid EU VAT number means the reverse charge applies; an organisation in France still pays French VAT.
The “Cancellation” section is how you stop. Cancelling during the trial locks the mailbox right away; cancelling a running subscription leaves it active until the end of the period you paid for, then locks. Either way nothing is deleted, and a “Reactivate” button stays available.
Reduced rates for schools and non-profits
Schools and associations get 50% off their plan. Concretely: a school of two people pays 5 EUR excl. tax instead of 10 EUR, an association of five people pays 10 EUR excl. tax instead of 20 EUR.
The discount is not automatic, you ask for it. In “Billing”, under “Request a discount”:
- Choose the organization type, “Association” or “School”.
- Attach a proof document, as PDF, JPEG or PNG. For an association or a charity: your constitution or rules, or an official proof of registration. For a school or an institution: a certificate on letterhead.
- Click “Request discount”.
Our team reviews the request, it is not approved automatically. While it is being looked at, the section shows “Your discount request is being reviewed” with the date you sent it, and you get an email once a decision is made. Once granted, it shows “50% discount applied.” and the price before the discount appears struck through next to the new one.
The best moment to ask is during the trial, so the discount is in place before the first invoice.
Finding your invoices
The “Invoices” section of the same tab. The table gives the date, the amount and the status of each invoice, with a “Download PDF” link on every row. The last twelve are listed.
During the trial there is nothing to download and Trupeo shows “No invoice yet during the trial.”
To see what is about to be charged rather than what already was, look at the “Status” section of the same tab: it announces the “First invoice” or the “Next charge”, with the amount, the tax it includes when there is any, and the date. During a trial with no payment method, Stripe will not invoice at the end of the trial, so the line says what the first invoice will be if you add a payment method before then.