A shared mailbox fills up fast. After a year, finding “the quote we sent the Martins” takes something other than scrolling.
The search bar
Type words and Trupeo searches subjects, bodies and addresses. It searches the whole mailbox, not just the view you have open: a conversation marked done eight months ago comes back like the rest.
The operators
To narrow things down, search understands operators. They combine with each other and with plain words.
| Operator | What it matches |
|---|---|
from: |
the sender |
to: |
the recipient |
subject: |
the subject only |
filename: |
the name of an attached file |
after: |
after a date |
before: |
before a date |
status: |
open or done |
assignee: |
who it is assigned to |
So from:martin quote after:2026-01-01 finds messages from the Martins
containing “quote” since January.
If you type an operator with nothing after it, Trupeo says so (“Add a value
after this search operator”) rather than searching for the literal word
from:.
The options panel
“Show search options” opens the same possibilities as fields, with nothing to memorise: From, To, Subject, Has the words, Does not have, Filename, After, Before, a “Has attachment” box, the status, and the member list to filter by assignee.
It is the same search. The panel writes the operators for you.
Spam and trash
Below the views, two folders.
Spam shows what your provider classified as junk. Trupeo does not decide that for them: Gmail, Outlook or your own server sorts, and Trupeo shows the result. A message that should not be there can be taken out.
Trash holds what was deleted. Again nothing here belongs to Trupeo: it is the mailbox’s own trash, and your provider decides how long a message stays there before it is gone for good.
Both folders have their own counter in the sidebar. They are kept out of the inbox and the views: a conversation in the trash no longer shows in “To sort”, which is the point.
What this means for the team
Moving a message to spam or to the trash acts on the shared mailbox, so for everybody, and in Gmail or Outlook too. This is not personal tidying. The upside is real: a colleague who clears out the junk does it for the whole team, once.
Next step
To understand the views themselves, see Understanding the unassigned view.