An @gmail.com address and an address on your own domain hosted by Google
Workspace connect the same way. The person who controls the Google account
gives Trupeo consent, then the first emails arrive in the shared mailbox.
Before you start
Allow about 5 minutes. The person who can sign in to the shared Google account gives consent themselves, on Google’s page. They can do it next to you, but they type the password only on Google’s page. They do not give it to you, and they do not give it to Trupeo.
Trupeo checks that the Google account used for consent is exactly the address of the mailbox being connected. Any other Google account is refused, yours included.
Google reviewed Trupeo and approved it for this access on September 19, 2026.
The screen where Google warned that the app was not verified therefore no longer
appears. As on any Google sign-in page, still check that the address bar shows
accounts.google.com before typing the password.
Connect the mailbox
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On the “What address does your team share?” screen, type the shared address in “Team address”. Trupeo identifies Google from the address and its mail domain, and shows under the field “Google mailbox.” and “If Google shows you several accounts, choose this one.”. A “You will need” box recalls the password of that Google account, unless it is already open on this computer, and your consent.
Start with the shared address. Use the address your team replies from, not your personal Google address. Marks 1 and 2 point to the steps. -
Select “Continue with Google”. Check that the page is on
accounts.google.com, sign in with the shared mailbox, then tick the permissions asked for before confirming: nothing is ticked by default. Without the one for the emails, Trupeo can neither read nor send this mailbox’s emails, and the connection stops there. The one for the contacts can stay unticked: see below.
If Google offers several accounts, choose the shared address, not yours. If it does not appear, choose Use another account on Google’s page.
What Trupeo asks for, and why
Google asks for two permissions. The first one, for the emails, is limited to the connected mailbox and covers two things:
- Reading and organizing its emails. This shows the conversations in Trupeo, marks an email as read and reflects changes both ways.
- Sending emails from its address. This lets the team reply from the shared address rather than from a personal mailbox.
The second one is to read and change the account’s contacts. From the connection on, the contacts your team added or kept, and their groups, are the same in Trupeo and in Google Contacts, both ways. You can leave this box unticked: the mailbox connects anyway, and Trupeo takes it as a no. The contacts are not kept up to date, and reconnecting the mailbox does not ask again. The owner can still turn it on later, in the “Contacts” section of the mailbox’s settings, which is also where they can stop it at any time: see The shared address book.
Trupeo asks for nothing else: not your other Google accounts, not Drive, not Calendar.
If your Google Workspace administrator blocks the connection
A Google Workspace administrator can restrict third-party apps. In that case, Google refuses the permission at the end of the flow, whoever starts it.
The administrator has to allow the Trupeo app for the organization. If access is granted address by address, give them the shared address concerned. If they need precise technical details, write to us and we will provide them.
If the connection does not go through
Trupeo takes you back to the connection screen with one of these messages. In both cases, nothing was connected.
- Google returned another account: the message names the account that came back and the address expected, for example “Google returned claire@example.org, not contact@valley-arts.example.org.”. The team’s account was probably not open in this browser. Trupeo then draws what Google will show you: your account (Not this one), the team’s (This one), and Use another account if the team’s address does not appear. Select “Continue with Google” again and choose the shared address.
- “Trupeo was not given access to this mailbox, so nothing was connected”: the permission was not ticked, or the Google page was canceled. Start again and tick the permission before confirming.
If the address itself is misspelled, correct it in the “Team address” field: you can as long as the mailbox is not connected.
Once the mailbox is connected
Trupeo moves on to “Who reads this mailbox with you?”, where you can invite the other members or skip the step, then opens the shared mailbox. The first emails arrive, and the older ones keep being copied in the background without holding up replies.
As the owner, you can also reuse the signature already set up in Gmail: in the mailbox’s settings, “Sending” page, select “Use the one from Gmail”, check the result, then save.
If this is your first mailbox, what comes next is described in Connect your first mailbox.
What Trupeo will change in the mailbox, and what it will not, is detailed in How emails arrive in Trupeo.
Send from another address of the mailbox
If the Google account also sends from other addresses (for example customs@
beside contact@), Trupeo picks them up: in the mailbox’s settings, “Sending”
page, the “Sending addresses” section lists them, the main address first. An
address is added in Gmail, not in Trupeo: set it up as an alias in Gmail’s
settings, then select “Refresh from Gmail”.
For each address other than the main one, the owner chooses who can send from it: everyone, or chosen members and scopes. An address found for the first time is open to everyone, and the owner gets a notification that leads to this section.
As soon as a member can send from two addresses or more, a “From” field shows in “New email”, in the reply and in the forward. A reply leaves from the address the email was sent to, if the member can use it; otherwise Trupeo says so, and the reply leaves from the main address.