Is your email response time good?
Pick your usual first-reply time and who writes to you. The verdict rests on measured benchmarks, cited at the bottom of the page.
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The verdict
On target
The norm for an organized small team
One working day is the sensible standard target for a small team, and it puts you at the measured average. Watch for the emails nobody is clearly on: they age silently while everyone looks at the same mailbox.
With customers, every hour matters on quotes: a waiting prospect buys elsewhere.
Speed is an organization problem
Knowing who's on each email, and when it is done, changes more than any tool. Trupeo makes both visible on the mailbox you already share.
Try free for 30 days- No credit card
- Keep your address and your emails
- From €10 a month per mailbox, excl. VAT
In Trupeo
The measured benchmarks
- 12h10the average first reply time measured across 1,000 companies (SuperOffice)
- 62%of tested companies never replied to the email they received (SuperOffice)
- 51%of professional emails get a reply within one hour (OICN reference study, about 30,000 employees)
Sources: SuperOffice: Customer Service Benchmark Report · Observatoire de l’Infobésité et de la Collaboration Numérique