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Is your email response time good?

Pick your usual first-reply time and who writes to you. The verdict rests on measured benchmarks, cited at the bottom of the page. Everything runs in your browser.

The time before someone sends a first useful reply, not an automatic acknowledgment.

The measured benchmarks

  • 12h10: the average first reply time measured across 1,000 companies (SuperOffice).
  • 62% of tested companies never replied to the email they received (SuperOffice).
  • 51% of professional emails get a reply within one hour (OICN reference study, about 30,000 employees).

The verdict

To improve

    Sources : SuperOffice: Customer Service Benchmark Report · Observatoire de l'Infobésité et de la Collaboration Numérique

    Speed is an organization problem

    One owner per email and a done status change more than any tool. Trupeo makes both visible on the mailbox you already share.

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