Shared inbox tool
Trupeo vs Hiver
A shared inbox that works with any provider — Gmail, Outlook, Microsoft 365 or IMAP — at a flat price, instead of one tied to Gmail and billed per user.
A provider-neutral shared inbox for a small team, priced as a flat package.
From €10/mo excl. VAT
A shared inbox that lives inside Gmail, for Google Workspace teams, priced per user.
From $19/user/mo
- Any provider, not just GmailGmail, Outlook, Microsoft 365 or IMAP — your shared inbox isn't locked to one ecosystem.
- Flat, not per-user€10/mo for the shared mailbox — the price doesn't climb every time someone joins.
- No lock-inSwitch providers later without switching tools. The workspace stays the same.
Feature by feature
The facts, side by side. Green marks a genuine Trupeo advantage; we keep the rest honest.
| What matters to a small team | Trupeo | Hiver |
|---|---|---|
| Pricing model | Trupeo advantage. Flat monthly package | Per-user, per-month plans |
| About 5 people, per month | Trupeo advantage. €10, unchanged as you grow | ~$95 and up before tax |
| Works with your current mailbox | Trupeo advantage. Gmail, Outlook, Microsoft 365, IMAP | Limited. Gmail / Google Workspace only |
| Assign who owns each email | Included. Yes | Included. Yes |
| See who's already replying | Included. Yes | Included. Yes |
| Internal notes beside the email | Included. Yes | Included. Yes |
| Works inside the Gmail interface | Its own calm workspace | Included. Native to Gmail |
| Setup | Trupeo advantage. Minutes, any provider | Gmail extension setup |
| Feels like | Trupeo advantage. A calm shared inbox | Gmail with team labels |
Which one fits you?
Choose Trupeo if
- You use Outlook, Microsoft 365, IMAP or a mix of providers.
- You want a flat price for a small team.
- You do not want your shared inbox tied to Gmail.
- You need assignments, notes and reply visibility without a help desk.
Choose Hiver if
- Your entire team uses Gmail every day.
- Staying inside the Gmail interface is the top priority.
- Per-user pricing is acceptable for your team size.
- You want Gmail-native support workflows and add-ons.
If your mailbox isn't Gmail-only — or might not be forever — Trupeo keeps the shared inbox simple, portable and flat-priced. Choose Hiver when the whole team lives in Gmail and wants to stay there.
Overview
Hiver is a Gmail-native shared inbox tool. Its appeal is simple: teams manage shared addresses without leaving Gmail. For teams fully committed to Google Workspace, that familiar interface can make adoption easier.
Trupeo takes a different route. It works with Gmail, Google Workspace, Outlook, Microsoft 365 and IMAP, so the shared inbox does not depend on one ecosystem. That matters for teams with mixed providers, local hosts, association mailboxes, school addresses or a company mailbox that is not Google-based. Hiver is strongest when Gmail is the center of the team; Trupeo is strongest when the shared inbox should stay independent of the provider.
Pricing
Hiver’s paid Lite plan starts around $19 per user per month billed annually. For five people, that is about $95/month. It can be worth it when the Gmail-native experience saves training and the team wants to stay inside Gmail.
Trupeo starts at €10/mo excl. VAT with flat packages. It is built for a small group that wants the shared-inbox basics without paying more for every teammate, and it avoids Gmail lock-in — which matters when a team uses Outlook today or might change providers later.
Related reading
- Read the complete shared inbox guide.
- Learn how to avoid duplicate email replies.
- See how to share a mailbox without sharing the password.
- Check Trupeo pricing.
Want to try it? Trupeo is available as a free 30-day trial, no credit card required. Create an account.