Trupeo or Hiver?
Hiver is a help desk: tickets, AI agents and tracked response times, inside Gmail or in its own app, for teams whose job is to answer. Trupeo is your mailbox, shared by the team: for an association, a school or a small team that shares one address.
Hiver's prices as observed on hiverhq.com/pricing on 4 October 2026.
Trupeo
For 5 people, per month
€20 excl. VAT, every feature
Hiver
For 5 people, per month
$125 Growth, billed annually
Side by side.
| Criterion | Trupeo | Hiver |
|---|---|---|
| What it is | Your mailbox, shared by the team | A help desk, inside Gmail (Hiver in Gmail) or in its own app (Hiver Omni) |
| Who it's for | Associations, schools and small teams who share one address | Teams whose job is to answer, all day long |
| How you pay | Per mailbox: €10 or €20 a month, excl. VAT | Per person: $25 to $85 a monthHiver's prices billed annually ($35 to $95 billed monthly) |
| For 5 people | €20 a month, excl. VAT | $125 a monthGrowth, 5 × $25 |
| Channels | Hiver in Gmail: email, inside Gmail. Hiver Omni: email, chat and other channelsVoice as a paid add-on on Hiver Omni, $30 per seat per month | |
| Team size | The same price for 3 people or 30 | Seats sold by 2, then 5, then in multiples of 5 |
| Trial | 30 days, no credit card | 7 days of the Elite plan, no credit card |
What it is
- Trupeo
- Your mailbox, shared by the team
- Hiver
- A help desk, inside Gmail (Hiver in Gmail) or in its own app (Hiver Omni)
Who it's for
- Trupeo
- Associations, schools and small teams who share one address
- Hiver
- Teams whose job is to answer, all day long
How you pay
- Trupeo
- Per mailbox: €10 or €20 a month, excl. VAT
- Hiver
- Per person: $25 to $85 a monthHiver's prices billed annually ($35 to $95 billed monthly)
For 5 people
- Trupeo
- €20 a month, excl. VAT
- Hiver
- $125 a monthGrowth, 5 × $25
Channels
- Trupeo
- Hiver
- Hiver in Gmail: email, inside Gmail. Hiver Omni: email, chat and other channelsVoice as a paid add-on on Hiver Omni, $30 per seat per month
Team size
- Trupeo
- The same price for 3 people or 30
- Hiver
- Seats sold by 2, then 5, then in multiples of 5
Trial
- Trupeo
- 30 days, no credit card
- Hiver
- 7 days of the Elite plan, no credit card
What Hiver does better than us.
- AI agents and a writing assistant, from the Growth plan.
- A portal for the people who write to you, tracked response times and satisfaction surveys, from Pro.
- An edition that lives inside Gmail, for a team that does not want to leave it.
- Voice calls, as an add-on on Hiver Omni.
If your team runs a service whose job is to answer, choose Hiver: it is a good tool, made for you.
What Trupeo does differently.
- From 3 people on, one more person does not change the bill.
- You keep your mailbox and your habits: nothing to set up before you reply.
- Everyday words, not a help desk's.
- Your data is stored in France.
Three cases, in numbers.
Trupeo's prices without the discount, to compare like with like. Hiver's prices in dollars, billed annually.
2 volunteers
- Trupeo
- €10
- Hiver
- $50
Growth, 2 × $25
A team of 5
- Trupeo
- €20
- Hiver
- $125
Growth, 5 × $25
A school with 12 people
- Trupeo
- €20
- Hiver
- $375
Past 5, seats come in fives: 15 × $25 on Growth
Try Trupeo without leaving Hiver.
- Connect the same addressTrupeo plugs into the same mailbox, and nothing changes in Hiver.
- Add two or three peopleEveryone gets their own access, no password to share.
- Compare over 30 daysOn your real emails. Keep the tool that suits you.
Sources:
- Hiver Omni pricing: as observed on 4 October 2026: Growth at $25, Pro at $55 and Elite at $85 per person per month billed annually ($35, $65 and $95 billed monthly); seats sold by 2, then 5, then in multiples of 5; AI agents, an AI copilot and rule-based automations from Growth; portal, SLAs and CSAT surveys from Pro; a Voice add-on at $30 per seat per month; a 7-day trial of Elite with no credit card.
- Hiver in Gmail pricing: as observed on 4 October 2026: the same plans at the same prices for the edition that runs inside Gmail, with a Gmail or Google Workspace account.
See whether Trupeo is enough for you.
30 days on your real mailbox, no credit card.
- No credit card
- You keep your address