Shared inbox tool
Trupeo vs Help Scout
The shared-inbox essentials a small team actually uses — at a flat price, without buying a full customer-support platform per user.
A simple shared inbox for a small team, on the mailbox you already use, priced as a flat package.
From €10/mo excl. VAT
A mature customer-support platform with knowledge base, chat, reporting and AI, priced per user.
From $25/user/mo
- Flat, not per-user€10/mo for the shared mailbox — adding teammates doesn't multiply the bill.
- No support platform to runNo knowledge base, no chat widget, no workflows to maintain. Just a clear shared inbox.
- Your mailbox, kept as-isConnect Gmail, Outlook, Microsoft 365 or IMAP. No migration, no new address.
Feature by feature
The facts, side by side. Green marks a genuine Trupeo advantage; we keep the rest honest.
| What matters to a small team | Trupeo | Help Scout |
|---|---|---|
| Pricing model | Trupeo advantage. Flat monthly package | Per-user, per-month plans |
| About 5 people, per month | Trupeo advantage. €10, unchanged as you grow | ~$125 and up before tax |
| Works with your current mailbox | Trupeo advantage. Gmail, Outlook, Microsoft 365, IMAP | Limited. Support inbox setup |
| Assign who owns each email | Included. Yes | Included. Yes |
| See who's already replying | Included. Yes | Included. Yes |
| Internal notes beside the email | Included. Yes | Included. Yes |
| Support platform (knowledge base, live chat, reporting, AI) | Not included. Email, kept simple | Included. Full support toolkit |
| Setup | Trupeo advantage. Minutes, keep your inbox | Support workspace setup |
| Feels like | Trupeo advantage. A calm shared inbox | A customer-support platform |
Which one fits you?
Choose Trupeo if
- You do not need a knowledge base or live chat.
- You want email to stay email, not become ticket management.
- You need basic accountability at a small-team price.
- You want to connect the mailbox you already use.
Choose Help Scout if
- You run a dedicated support team.
- You need self-service docs, chat, reporting and automation.
- You want AI drafts and broader customer-service workflows.
- Per-user support pricing matches the value you get.
When several people just share one inbox and need clarity, Trupeo is the cleaner, cheaper fit at a flat €10/mo excl. VAT. Choose Help Scout when you run a real support team and will use its knowledge base and chat.
Overview
Help Scout is a mature customer-support platform. It includes a shared inbox, knowledge base, chat-style messaging, reporting, AI drafts and workflows built for support teams. If support is a dedicated function for your team, Help Scout brings a lot of value.
Trupeo is not trying to be a help desk. It is for small teams that mainly need to share one mailbox cleanly: know who handles each email, avoid duplicate replies and keep internal context beside the conversation. The choice comes down to scope — Help Scout helps you build a support operation; Trupeo helps a small team manage email together without turning every message into a ticket.
Pricing
Help Scout’s Standard plan starts at $25 per user per month. For five people, that is $125/month before add-ons or higher tiers — reasonable when the team also uses Docs, chat, reporting and support workflows.
Trupeo starts at €10/mo excl. VAT with flat packages. For a team that only needs shared email collaboration, the difference is large: once you are on the Team package, adding more teammates does not multiply the monthly price. There are no per-user fees just to see or assign the mailbox.
Related reading
- Read the complete shared inbox guide.
- Learn how to avoid duplicate email replies.
- See how to share a mailbox without sharing the password.
- Check Trupeo pricing.
Want to try it? Trupeo is available as a free 30-day trial, no credit card required. Create an account.