Trupeo or Help Scout?
Help Scout is a help desk: email, live chat, SMS and social media, with a knowledge base and AI features, for teams whose job is to answer. Trupeo is your mailbox, shared by the team: for an association, a school or a small team that shares one address.
Help Scout's prices as observed on helpscout.com/pricing on 4 October 2026.
Trupeo
For 5 people, per month
€20 excl. VAT, every feature
Help Scout
For 5 people, per month
$125 Standard, billed annually, or $0 on Free (up to 100 contacts a month)
Side by side.
| Criterion | Trupeo | Help Scout |
|---|---|---|
| What it is | Your mailbox, shared by the team | A help desk: email, live chat, SMS, social media |
| Who it's for | Associations, schools and small teams who share one address | Teams whose job is to answer, with a knowledge base |
| How you pay | Per mailbox: €10 or €20 a month, excl. VAT | Free for up to 5 people and 100 contacts a month, then per person: $25 to $75 a monthHelp Scout's prices, billed annually |
| For 5 people | €20 a month, excl. VAT | $0 on Free, otherwise $125 a monthFree: 100 contacts a month at most. Standard: 5 × $25 |
| Channels | Email from Free; live chat, SMS, WhatsApp, Instagram and Messenger from Standard | |
| Team size | The same price for 3 people or 30 | Free up to 5 people, Standard up to 25, Plus up to 50 |
| Trial | 30 days, no credit card | 15 days, no credit card |
What it is
- Trupeo
- Your mailbox, shared by the team
- Help Scout
- A help desk: email, live chat, SMS, social media
Who it's for
- Trupeo
- Associations, schools and small teams who share one address
- Help Scout
- Teams whose job is to answer, with a knowledge base
How you pay
- Trupeo
- Per mailbox: €10 or €20 a month, excl. VAT
- Help Scout
- Free for up to 5 people and 100 contacts a month, then per person: $25 to $75 a monthHelp Scout's prices, billed annually
For 5 people
- Trupeo
- €20 a month, excl. VAT
- Help Scout
- $0 on Free, otherwise $125 a monthFree: 100 contacts a month at most. Standard: 5 × $25
Channels
- Trupeo
- Help Scout
- Email from Free; live chat, SMS, WhatsApp, Instagram and Messenger from Standard
Team size
- Trupeo
- The same price for 3 people or 30
- Help Scout
- Free up to 5 people, Standard up to 25, Plus up to 50
Trial
- Trupeo
- 30 days, no credit card
- Help Scout
- 15 days, no credit card
What Help Scout does better than us.
- A free plan, for up to 5 people and 100 contacts a month.
- A public knowledge base and live chat for your website.
- Automatic rules and tracked response times, from Standard.
- AI features, including draft replies from the Plus plan.
If your team lives on all of that, choose Help Scout: it is a good tool, made for you.
What Trupeo does differently.
- From 3 people on, one more person does not change the bill.
- You keep your mailbox and your habits: nothing to set up before you reply.
- Everyday words, not a help desk's.
- Your data is stored in France.
Three cases, in numbers.
Trupeo's prices without the discount, to compare like with like. Help Scout's prices in dollars, billed annually.
2 volunteers
- Trupeo
- €10
- Help Scout
- $0
Free, up to 100 contacts a month
A team of 5
- Trupeo
- €20
- Help Scout
- $125
Standard, 5 × $25, beyond 100 contacts a month
A school with 12 people
- Trupeo
- €20
- Help Scout
- $300
Free stops at 5 people: Standard, 12 × $25
Try Trupeo without leaving Help Scout.
- Connect the same addressTrupeo plugs into the same mailbox, and nothing changes in Help Scout.
- Add two or three peopleEveryone gets their own access, no password to share.
- Compare over 30 daysOn your real emails. Keep the tool that suits you.
Sources:
- Help Scout pricing: as observed on 4 October 2026: Free for up to 5 people, 1 inbox, 1 Docs site and 100 contacts a month; Standard at $25, Plus at $45 and Pro at $75 per person per month, billed annually; Standard up to 25 people, with live chat, SMS, WhatsApp, Instagram and Messenger, workflows and one response-time policy; AI draft replies from Plus; a 15-day trial of Standard or Plus with no credit card.
See whether Trupeo is enough for you.
30 days on your real mailbox, no credit card.
- No credit card
- You keep your address