Trupeo or Freshdesk?
Freshdesk is a help desk: every email becomes a ticket, with an online portal, a knowledge base and an AI agent, for a team whose job is to answer. Trupeo is your mailbox, shared by the team: for an association, a school or a small team that shares one address.
Freshdesk's prices as observed on Freshworks' French pricing page on 4 October 2026.
Trupeo
For 5 people, per month
€20 excl. VAT, every feature
Freshdesk
For 5 people, per month
€85 Growth, billed annually
Side by side.
| Criterion | Trupeo | Freshdesk |
|---|---|---|
| What it is | Your mailbox, shared by the team | A help desk: every email becomes a ticket |
| Who it's for | Associations, schools and small teams who share one address | Teams whose job is to answer, with response times to keep |
| How you pay | Per mailbox: €10 or €20 a month, excl. VAT | Per person: €17 to €84 a monthFreshdesk's prices, billed annually |
| For 5 people | €20 a month, excl. VAT | €85 a monthGrowth, 5 × €17 |
| Channels | Email, online portal and AI agent, from Growth | |
| Team size | The same price for 3 people or 30 | Each extra person adds €17 to €84 a month |
| Trial | 30 days, no credit card | 14 days, on the Enterprise plan |
What it is
- Trupeo
- Your mailbox, shared by the team
- Freshdesk
- A help desk: every email becomes a ticket
Who it's for
- Trupeo
- Associations, schools and small teams who share one address
- Freshdesk
- Teams whose job is to answer, with response times to keep
How you pay
- Trupeo
- Per mailbox: €10 or €20 a month, excl. VAT
- Freshdesk
- Per person: €17 to €84 a monthFreshdesk's prices, billed annually
For 5 people
- Trupeo
- €20 a month, excl. VAT
- Freshdesk
- €85 a monthGrowth, 5 × €17
Channels
- Trupeo
- Freshdesk
- Email, online portal and AI agent, from Growth
Team size
- Trupeo
- The same price for 3 people or 30
- Freshdesk
- Each extra person adds €17 to €84 a month
Trial
- Trupeo
- 30 days, no credit card
- Freshdesk
- 14 days, on the Enterprise plan
What Freshdesk does better than us.
- An online portal and a knowledge base, so people find part of the answers on their own.
- An AI agent, Freddy, that answers some questions, with 500 sessions included.
- Several response-time policies and automatic routing, from the Pro plan.
- Ready-made reports and analytics.
If your team runs a service whose job is to answer, with response times to keep, choose Freshdesk: it is a good tool, made for you.
What Trupeo does differently.
- No tickets: an email stays an email, with the name of the person who is on it.
- From 3 people on, one more person does not change the bill.
- You keep your mailbox and your habits: nothing to set up before you reply.
- Your data is stored in France.
Three cases, in numbers.
Trupeo's prices without the discount, to compare like with like. Freshdesk's prices in euros, billed annually.
2 volunteers
- Trupeo
- €10
- Freshdesk
- €34
Growth, 2 × €17
A team of 5
- Trupeo
- €20
- Freshdesk
- €85
Growth, 5 × €17
A school with 12 people
- Trupeo
- €20
- Freshdesk
- €204
Growth, 12 × €17
Try Trupeo without leaving Freshdesk.
- Connect the same addressTrupeo plugs into the same mailbox, and nothing changes in Freshdesk.
- Add two or three peopleEveryone gets their own access, no password to share.
- Compare over 30 daysOn your real emails. Keep the tool that suits you.
Sources:
- Freshdesk pricing (France): as observed from France on 4 October 2026: Growth at €17, Pro at €52 and Enterprise at €84 per person per month, billed annually; tickets, shared inboxes, a portal, a knowledge base, reports and the Freddy AI agent (first 500 sessions included) from Growth; routing and several response-time policies on Pro; a 14-day trial of the Enterprise plan; no free plan shown.
- Freshdesk help: set up emails on Gmail, Microsoft and other servers: as observed on 4 October 2026: a Gmail, Microsoft 365 or other mail server mailbox connects to Freshdesk, and every email it receives becomes a ticket.
See whether Trupeo is enough for you.
30 days on your real mailbox, no credit card.
- No credit card
- You keep your address